Review from customer, "Wheelchair Mummy"
We visited Lappa Valley on May Bank Holiday, with my 5 year old son, myself in a wheelchair, and my assistance dog. Which is never an easy day out for us.
I wanted to take the time to write a review, as we had such a fantastic day out and felt so very welcome.
The fact that you are a wheelchair accessible attraction, is a real credit to you, and essential for our visit.
Real thought has been given to ensure that disabled visitors are included as much as possible, from your wheelchair accessible carriages, wheelchair friendly paths, accessible crazy golf, disabled toilets, and patient and friendly staff. Making me feel very welcome and at ease.
Your staff are a real credit to Lappa valley, it was heartwarming to see individuals with such kind, caring nature, towards all of their guests. It didn’t matter that we were the 100th train ride they’d done that day, the staff still made you feel that your ride, was the most important, and they were just as infused and excited to have you visit them.
No matter how busy the rides got, the staff never rushed, and took all the time that was needed making sure you were safely loaded on and off the vehicles, with respect, and without fault delivering the rides safety message.
Staff went out of their way to talk to me and make sure we were having a good day, and I wasn’t having any difficulties navigating Lappa valley in my wheelchair. Taking the time to make my son feel special as he was proudly dressed as a train conductor.
My assistance dog LOVED all the train rides, and the pedalo, and for me it was really the icing on the cake, to see Lappa valley so welcoming to all dogs. Honestly, my dog had just as much fun as the rest of us. And a big thank you for all the dog water bowls scattered about, on such a hot day, it was appreciated.
A big thank you to the lappa valley team. We can’t wait to visit you again.
Wheelchair mummy.