Booking Information (terms and conditions)
The prices listed above are the flat rate for this event. We offer no discounts or concessions. Annual Passes, discount vouchers, CATA passses do not cover this event.
A booking fee of £2.50 wil be added to each booking.
Ensure you have the correct date, time and total number of visitors when booking, limited changes may be possible subject to availability. A £5.00 administration fee will apply to such changes.
On the day of your visit, you will need to bring your ticket confirmation either printed or shown on a device as proof of your booking.
Once places are allocated, please contact us directly if you require additional tickets for your group. Due to limited availability, we cannot always guarantee this will be possible.
Gifts are only given to paying children – when booking you will be asked for the age group of the child(ren) so that an age appropriate gift is given. If your child’s age is towards the end of a category, we advise moving up to the next age category. (i.e. if your child is 5, you may wish for them to be in the 5-8 age catagory) It is up to you (the person making the booking) to choose the correct age catagories, and dont forget to take into account any birthdays that may happen prior to your visit!
When booking, you are booking a train departure time. Due to the nature of this event, timings are prompt and trains cannot be held. Ensure you allow at least 20 minutes prior to your departure time to park and check in. Due to availability, it will be unlikely that we will be able to move your booking and no refunds are issued in the event of missed trains.
Cancellation & Refund Policy
Once booked, we do not offer refunds of monies paid for tickets. Limited changes may be possible subject to availability and to an administration fee (£5.00).
Should any advertised train be cancelled due to unforeseen circumstances, tickets may be transferred to an alternative train (subject to availability) or a full ticket refund will be provided (minus booking fee of £2.50).
Should the event be cancelled due to beyond our control circumstances (i.e. COVID-19 restrictions), a full refund (minus booking fee of £2.50) will be provided.
Lappa Valley are not be liable for any consequential loss.
No refunds will be provided should you miss any train that still operates, including in cases of severe weather, illness or failure of transport bringing you to Lappa Valley.